Returns & Refunds

At Cynthia Rivas NYC, we prioritize providing our customers with high-quality products. Due to the nature of our items, we do not offer returns, exchanges, or refunds once an order is placed and the product is delivered.

Please carefully consider your purchase before ordering. If you have any questions or concerns about a product, feel free to reach out to us at hello@cynthiarivasskincare.com before making your purchase.

In the rare event that you receive a defective or damaged item, or if the wrong item is delivered, please contact us immediately at hello@cynthiarivasskincare.com. We will assess the situation and determine the best course of action to resolve any issues.

Note: This policy applies to all items, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

For customers within the European Union, please be aware that this no-return policy also applies, overriding the standard 14-day cooling-off period.

We appreciate your understanding and are here to assist with any questions or concerns regarding our no-return and no-refund policy.